Effective Date: January 10, 2026
At MA Counseling, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data across our telehealth and in-person services.
1. Information We Collect
We collect information necessary to provide high-quality mental health care, including:
Personal Identifiers: Name, date of birth, address, phone number, and email.
Health Information: Health history, session notes, and treatment plans (protected under HIPAA).
Payment Information: Insurance details and billing information for service processing.
Technical Data: For telehealth services, we may collect IP addresses or device identifiers to ensure a secure connection.
2. How We Use Your Information
Your information is used solely for the following purposes:
Providing and coordinating your clinical treatment.
Processing insurance claims and billing.
Communicating with you regarding appointments and care.
Complying with legal and regulatory requirements.
3. Telehealth & Data Security
We prioritize the security of your digital information:
Secure Platforms: All telehealth sessions are conducted via HIPAA-compliant, encrypted platforms.
Encrypted Records: We use Electronic Health Record (EHR) systems that meet federal security standards.
Confidentiality: We do not sell or rent your personal information to third parties.
4. Confidentiality & Legal Exceptions
While your information is strictly confidential, we are legally required to disclose information in specific circumstances, including:
Suspected child, elder, or dependent adult abuse.
Serious threats of violence toward yourself or others.
Valid court orders or subpoenas.
5. Your Rights
You have the right to:
Request a copy of your medical records.
Request corrections to inaccurate information.
Receive an accounting of certain disclosures of your information.
Request specific restrictions on how your data is used.
6. Contact Information
If you have questions about this policy or our privacy practices, please contact us:
MA Counseling 38 Resnik Rd, Suite 201 Plymouth, MA 02360 Phone: 508-209-7846 Email: connect@macounseling.org